Ocean Freight to Taiwan

Using Corrugated Box

Please use Heavy-Duty + Double-Wall boxes:

Weight restriction per box: (effective 1/1/2020 ):

• 50lbs
• $40-$45 surcharge will impose on weight between 50lbs - 60lbs
• Please contact us if you intend to ship boxes over 60LBS

Where to buy these boxes:

You can purchase these Heavy-Duty + Double-Wall online。Please go to below online stores and search for heavy-duty and double walled boxes. Please understand that we cannot guaranteed that these links will always lead to the correct boxes, so please double check and make sure you are purchasing the correct boxes - these links are subject to be changed as online companies frequently update their websites.

• Uline.com (only available online):
  • 18x18x18 inch
  • 24x18x18 inch
  • Other Sizes
• Lowe's:
  • 16x12x12 inch
  • 18x18x16 inch
  • 24x18x18 inch
• Office Depot:
  • 18x18x18 inch
• U-Haul:
  • 24x18x16 inch (Signature College Box)
• Staples:
  • 18x18x18 inch

Using Luggage

• Please measure the (L x W x H) of the luggage from the wheel to the handle. Please be sure to provide actual measurements from the widest/longest/tallest points, as a luggage could be stuffed to the point that it can change shape.
• Please note that we are not responsible for wear and tear to luggage, such as scratched surface, fallen parts, damages to handles, wheels, and zipper.
• There will also be additional handling fees for a luggage.

• Please do not use The Home Depot's Heavy-Duty & Double Wall box if you intend to ship over 30LBS per box, $20-35/box fee will incurred for repacking if you do so.
• If you use Duck Heavy Duty Box, we will re-box. Each box will be $20-35/box.
• For books, try to use boxes with dimensions of 16x12x12 or 14x14x14 inches
• Please do not wrap your boxes with plastic （see picture）. There will be additional fees $40-$50 if you use plastic wrap. Just use more tape to strengthen the box if you would like.

Please note

1. Once the customer has received shipping labels, any changes to address, telephone, contents, or any documentable information, a $40 administrative fee will be charged for each time revisions are requested.
2. Once Charlene Transport receives packages in warehouse, shipment will proceed if there are no problems.
3. Once we receive customer’s package in our warehouse, additional fees might incur. Charlene Transport will notify customers for any additional fees. Payment needs to be cleared in 10 business days. Customers will be fully responsible for any additional storage fees due to delayed payments.
4. Once payment is cleared, Charlene Transport will manage all export process.

Refund Policy

1. If cancellation is requested within 24 hours after payment and before we schedule a pickup, a $40 USD processing fee will be charged.
2. If cancellation is requested more than 24 hours after payment but at least one day before the scheduled pickup, a $50 USD processing fee will be charged.
3. For other cases, the amount can be converted into store credit valid for six months, but refunds are not available.
4. If the number of boxes is reduced after payment, a $40 USD processing fee per box will be charged. The remaining balance will be converted into store credit valid for six months.