Ocean Freight to China

Using Corrugated Box

Please use Heavy-Duty + Double-Wall boxes:

Weight restriction per box: (effective 1/1/2020 ):

• 50lbs
• $40-$50 surcharge will impose on weight between 50lbs - 60lbs
• Actual weight over 60lbs is prohibited. If individual box is over 60lbs, it will be split into multiple boxes and addtional fee will apply.

Where to buy these boxes:

You can purchase these Heavy-Duty + Double-Wall online。Please go to below online stores and search for heavy-duty and double walled boxes. Please understand that we cannot guaranteed that these links will always lead to the correct boxes, so please double check and make sure you are purchasing the correct boxes - these links are subject to be changed as online companies frequently update their websites.

• Uline.com (only available online):
  • 18x18x18 inch
  • 24x18x18 inch
  • Other Sizes
• Lowe's:
  • 16x12x12 inch
  • 18x18x16 inch
  • 24x18x18 inch
• Office Depot:
  • 18x18x18 inch
• U-Haul:
  • 24x18x16 inch (Signature College Box)
• Staples:
  • 18x18x18 inch

Using Luggage

• Please measure the (L x W x H) of the luggage from the wheel to the handle. Please be sure to provide actual measurements from the widest/longest/tallest points, as a luggage could be stuffed to the point that it can change shape.
• Please note that we are not responsible for wear and tear to luggage, such as scratched surface, fallen parts, damages to handles, wheels, and zipper.
• There will also be additional handling fees for a luggage.

• • Please do NOT use boxes from The Home Depot or Duck® Heavy Duty Box when shipping to China.
• China’s Customs only allows up 50 books. Please do not exceed this number. Also, please use 16"x12"x12" or 14"x14"x14" box for books；Please do not ship any books or printed material that are against government regulation.
• • All packages must conform to the legal definition of “personal effects” (i.e. of no commercial value). Customers will be fully liable for shipments of non-personal effects if Customs is to withhold shipment or when additional charges were to incur.
• Please do not wrap your boxes with plastic（see picture）. There will be additional fees if you use plastic wrap.

Please note

1. Once the customer has received shipping labels, any changes to address, telephone, contents, or any documentable information, a $50 administrative fee will be charged for each time revisions are requested.
2. Once Charlene Transport receives packages in warehouse, shipment will proceed if there are no problems.
3. Once we receive customer’s package in our warehouse, additional fees might incur. Charlene Transport will notify customers for any additional fees. Payment needs to be cleared in 10 business days. Customers will be fully responsible for any additional storage fees due to delayed payments.
4. Once payment is cleared, Charlene Transport will manage all export process.

Refund Policy

1. Within 24 hours after we receive the payment. A $40 fee will be charged if the customer needs to cancel.
2. After 24 hours, before a shipping label is created. A $50 processing fee applies.
3. After the shipping label is created, a $50 processing fee will be charged and the remaining balance may be converted into half-year non-refundable credits.
4. If the number of boxes is reduced after payment, we will charge $40 per box.