US-Europe Shipping

Payment

• After receiving the quote, if you decide to proceed with the shipment, please reply via email and promptly make the payment:

  1. Shipping Fee (via bank transfer, credit card, PayPal)

  2. Deposit (Payable via credit card/PayPal)

     Refund Schedule for Deposit: After the recipient receives the package at the destination, usually within one month, once we receive the airline's bill and confirm it, we will refund it to the original credit card. The customer's original credit card must remain active for two months, or a 6% handling fee will apply.

Schedule Pickup

• After paying the shipping fee and deposit, please send us the receipt and inform us of your preferred pickup time:
  1. Monday to Friday, between 8 AM and 7 PM in a 5-hour window (Only time slots can be scheduled, not specific times; the agent will try to schedule the shortest possible time slot)
  2. No pickup service on weekends and public holidays
  3. If you cannot accommodate the pickup time, you can take the labeled package to a nearby drop-off point after receiving the label

Urgent Shipments (Same-day or Next-day Pickup):

Pickup Preparation:

1. Before pickup, please take photos of the contents and the outer box of each item as proof.
2. After receiving the shipping label, please write the tracking number on one corner of the box with a marker.
3. On each box, please write the recipient's name, address, and phone number in English.

Refund Policy

1. If you cancel within 24 hours after payment and before we schedule the pickup, a $40 USD handling fee will be charged.
2. If you cancel after 24 hours but before the pickup appointment (1 day before), a $50 USD handling fee will be charged.
3. For other cancellations, the shipping fee can be converted into a store credit valid for six months. No refunds will be issued.
4. If the number of boxes decreases after payment, a $40 USD handling fee will be charged per box. The balance will be converted into a store credit valid for six months.

Shipping Timeline

1. Air freight to Europe takes approximately 4-6 business days (excluding customs clearance time).
2. We will provide a tracking number, which you can use to check the shipping status. (We do not guarantee shipping times; if the shipment is urgent, please carry the items back yourself. We do not assume any responsibility for delays or related costs.)

Customs Clearance Documents

1. Passport
2. Commercial Invoice (Sample)
3. Itemized List (Sample)

* Please sign and stamp the documents, and send or fax them to the local courier company’s customer service.

Important Notes

1. If you are shipping personal luggage, please ensure that you complete the "Personal Effects Form" at the airport customs within a week of arrival in the European destination country (please search for the customs declaration regulations for the destination country)
2. Storage fees may apply for all imported goods from the 4th business day after the goods arrive at the port. Please ensure prompt submission of customs clearance documents to avoid additional costs. (This fee is not charged by us but will be collected by the local airport storage company)
3. We will entrust a third-party high-quality shipping company to handle the air freight, offering customers better rates than the direct shipping companies (DHL, FedEx, UPS, EVA, China Air, AAE, etc.). However, each country's customs clearance standards vary. We cannot intervene in agreements between the shipping company and customs. If the shipping company requests additional documents during customs clearance, please provide them to the local agent. We do not handle issues or fees related to customs beyond the United States, and customers will bear all related costs (such as customs duties, fines, or rerouting fees).